Company Contact Details
01622 397 900
01622 397 900
Pattenden Vet Clinic is committed to protecting the privacy and security of your personal information. As a data controller, we are responsible for how we hold and use personal information about you.
The only cookies in use on this website other than functional cookies are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects this information anonymously and reports these website trends without identifying the individual visitor.
This website may have links to other websites. We are not responsible for the contents, accuracy or reliability of any material appearing on other websites. Links to other websites do not imply any kind of endorsement or recommendation. When you link to other websites you should read their own privacy policies.
In collecting and processing your personal information, we will comply with the data protection law in force at the time. This requires that the personal information we hold about you must be:
We collect your personal information directly from you. If you are introduced to us by an intermediary we will obtain some personal information from them when they introduce you to us. We may also obtain your information from publicly available directories and credit reference agencies.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We only use your personal information when the law allows us to. We are required to explain what legal grounds justify our processing of your personal information. There may be several grounds for our use of your information. The legal grounds that are relevant to us:
We are based in the UK but sometimes your personal information may be transferred outside the UK or EEA. Where we do, we ensure the recipient protects the data to the same standard as the EEA or transfer will be to a country with equivalent laws to the EEA, or to organisations which are part of Privacy Shield.
We have appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to those employees, agents, contractors and other third parties who have a business need to know. We have procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Under certain circumstances, the law grants you specific rights. These are summarised below. Please note that your rights may be limited and subject to restrictions in certain situations.
We reserve the right to update this privacy notice at any time. We may also notify you in other ways from time to time about the processing of your personal information.
This policy was last updated on 6th of March 2023.